Last revised March 7, 2023

YOUR PRIVACY IS A PRIORITY TO US

At Web Efiling, LLC (“TaxStatusNow”, “We”, “Us”, “Our”), we are committed to safeguarding customer information on our website (www.TaxStatusNow.com) (“Site”). This Privacy Policy explains TaxStatusNow’s collection, use, retention, and security of information about you. It also describes your choices regarding use, access, and correction of your personal information.

Since your privacy is a priority to us, TaxStatusNow will not share nonpublic information about you with third parties outside of the TaxStatusNow corporate family without your consent, except as explained in our Privacy Policy.

SCOPE OF THIS PRIVACY POLICY

As a U.S. based company offering products related to the preparation of U.S. federal and state tax returns, TaxStatusNow does not market to nor target subjects of other countries including those in the European Economic Area. In addition, as a provider of tax-related services, TaxStatusNow may be considered an exempt financial institution under certain U.S. state privacy laws.

HOW AND WHY WE COLLECT INFORMATION

We collect information to provide and improve the services and content available on our Site, administer your use of our Site.

When entering our Site, we may collect information necessary to provide you with access, for the operation of the Site, and for us to comply with security and legal requirements in relation to operating our Site. We also may collect information about your activities during your visit to our Site to personalize your online experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our websites, mobile applications, products, and services.

When you contact us for support, we collect information necessary to contact you, fulfill your request for information, grant you access to the product or service, and provide you with technical or other assistance. We may collect such information for administrative purposes, for defending our rights, and in connection with our relationship with you.

We collect analytics information to develop, improve, enhance, and secure our Site. Specifically, we may collect information to help us analyze trends, evaluate functionality of our websites and application on your device, track users’ movements on the Site, and gather demographic information about our userbase as a whole. We use cookies for settings preferences, e.g., language preference.

WHAT INFORMATION WE COLLECT

Information you provide to access and use the Site

We collect the following categories of personal information that you provide when you interact with our Site:

• To retrieve your personal refund information, you may be required to enter information to identify your tax return.
• If you contact us (by phone or email) for support, we may collect your name, contact information, and details about your request.

Information we collect automatically

Most information we collect about you is provided directly by you. However, when you interact with our Site, we may collect information automatically through the use of cookies, web beacons, pixels, tags, or similar technologies, including:

• Browser type
• Device identification information
• Operating system
• How often you use our Site, including access dates and times
• Your activities on our Site, including page views, mouse clicks, movements, and scrolling activity
• Events that occur on the Site
• Performance data
• IP address
• Internet service provider
• Referring/exit pages

The information above typically is not linked to any personally identifiable information you submit on the Site and cannot be used to identify specific visitors or users.

You may be able to limit access of some of these technologies at the individual browser or device level; however, this limitation may disable or limit some of the features offered.

Children’s information

Our products and services are not intended for or directed to children under the age of 13, nor do we knowingly collect personal information from anyone under the age of 13.

USE OF INFORMATION

We use the information you provide to provide you services on the Site. As permitted by law, we may also use the information you provide to address questions submitted to our customer or technical support systems.

Lastly, we may use the information we collect to monitor and investigate fraud, identity theft, and other illegal activity; to respond to subpoenas, court orders, and other legal requests; and to personalize and improve our services.

DISCLOSURE OF INFORMATION

The privacy and security of your information is important to us. As indicated below, we may share your information to support the products and services you request, or provide your information to third parties, upon your specific consent, for products and services that may benefit you. For example, we may share your information with:

• Public Authorities: TaxStatusNow may be required to preserve and disclose your information without your consent as provided by law, such as, to respond to lawful requests by authorities, including to meet national security or law enforcement requirements, a subpoena or court order, judicial process or bankruptcy proceedings, or regulatory authorities to protect against fraud and in compliance with the IRS Security Summit. We may also disclose your information when we believe disclosure is necessary to protect your rights and safety, or the rights and safety of others. We may disclose your information to federal, state, or local officials to assist in the investigation or prosecution of a crime. As permitted by law, we may disclose your information to the IRS and Information Sharing and Analysis Centers (ISACs) to prevent stolen identity refund fraud (SIRF) and as related to potential cyber security threats.
• Acquiring Businesses: Your information may be disclosed in connection with an actual sale, merger, acquisition, dissolution or transfer of all or a portion of our business or relevant operating unit. We reserve the right to transfer your information as part of the transaction. In such an event, you will be notified via email and/or a prominent notice on our website of any change in ownership, incompatible new uses of your personal information, and choices you may have regarding your personal information.
• Affiliates: We may share information about you and the products and services you have purchased from us, to members of the TaxStatusNow corporate family and our parent company of Rhodes Financial Services, LLC, all of whom follow our Privacy Policy.
• Service Providers: In some cases, your information may be disclosed to our service providers. Our service providers include companies that use Web analytics software or tools, deliver downloadable products, offer online software applications, or send emails on our behalf. While these relationships may require us to share information, our service providers are prohibited from using your information other than to act on our behalf. For a complete list of our service providers, please contact us at [email protected].

HOW WE PROTECT YOUR INFORMATION

TaxStatusNow understands the importance of protecting customer information and we have a team dedicated to keeping your information secure. All forms accepting user information are processed on our secure servers.

TaxStatusNow takes industry standard measures to protect the personal information we collect. We provide high level types of security measures including, but not limited to, firewalls and protected facilities. Our Web site uses SSL encryption to transmit sensitive information.

We strive to keep our customer information as accurate and complete as we can. If you believe any of the information about you is not accurate, please let us know.

YOUR RIGHTS AND USER CONTROLS

You have control over your personal data and how it’s collected, used, and shared. You have the right to access any information held by TaxStatusNow that you either input directly or information collected as described above.

Request a copy of your information

Upon request, TaxStatusNow will provide you with certain personal information you specifically request by contacting customer support at [email protected] or via a request sent to our address provided below. Your information will be provided in a machine-readable format. Any tax returns will be available in a non-fileable format.

Change or correct personal information

You may view, manage, and/or make changes to your personal information in the mobile application; by emailing our customer support; or via mail as set forth in the Contact Us section below.

Opt out of cookies and similar technologies

You may choose to opt out of cookies and similar technologies used on the Site. A cookie is a small file sent to a browser by a website you visit to help that website remember information about your visit. Other technologies, including unique identifiers used to identify a browser, application or device, pixels, and local storage, can also be used for these purposes.

Please note that if you do not accept cookies or other technologies, some features or activities may not be available to you. Also, if you use a different browser, or use a new or different device, you may need to renew your cookie preferences.

We work with the following third parties to provide services on or help us improve our site. Since business structures and relationships may change, the information below may not always be comprehensive or up to date. For a complete list of our third-party partners, please contact us at [email protected]. To disable or reject third-party technologies, please refer to the relevant third party’s website:

• Google (Google Analytics): To read Google’s privacy policy, click here. To opt out of Google Analytics, click here.

You can also set your Internet browser (e.g., Chrome, Safari, Edge, Internet Explorer, etc.) to warn you each time a cookie is being sent or to turn off all cookies (except Flash cookies). Check your browser’s Help menu to find out how. You can also use third-party tools to identify and make additional choices about many technologies, including cookies.

Most mobile devices allow you to manage how other technologies, such as unique identifiers are set and used. For example, the Advertising ID on Android devices or Apple’s Advertising Identifier can be managed in your device’s settings. Please reference your mobile operating system support documentation to learn more.

The following websites provide more information about your choices to opt-out of tracking through certain third-party advertising and analytics Cookies:

• Digital Advertising Alliance: DAA’s opt-out page provides information on companies that participate in its WebChoices tool and how to opt out using its browser tool.
• Network Advertising Initiative: NAI’s opt-out page provides information on its member companies that deliver tailored online ads and your choices to opt-out of receiving them.
• TrustArc: TrustArc’s opt-out page allows you to send requests to the companies that place cookies in your browser.

YOUR CALIFORNIA RIGHTS

The following section is solely for visitors, users, and others who reside in the State of California (“you”). The information is posted to comply with the California Consumer Privacy Act (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”), and other California privacy laws. In the event of a conflict between this section and our Privacy Policy, this section shall govern.

Scope of this California Rights Notice

This California Rights section applies to information collected via the Site. The CCPA gives California residents certain rights related to the personal information that businesses collect about them. These rights do not apply, however, to certain information, such as information subject to the GLBA or CFIPA. For example, this Privacy Notice does not apply to any information that we collect about individuals who seek, apply for, or obtain our financial products and services for personal, family, or household purposes. Some of the information collected by TaxStatusNow may be exempt from the CCPA/CPRA.

What information we collect

When you interact with our Site, we may collect information that identifies, relates to, describes, or is reasonably capable of being associated with or linked to you (“Personal Information”). The types of Personal Information that we collect are detailed in our Privacy Policy above. In addition, the categories of Personal Information that we have collected from you within the last twelve (12) months, the sources of and purposes for which we have collected such information, and information about to whom we have disclosed or sold, or with whom we have shared such information are below. The examples of information provided below include both information collected in connection with financial products and services and other information.

Category	Description / Examples	Collected / Source of Information	Business Purpose for Use or Disclosure to “Service Providers” (defined below)	Sold or Shared to “Third Parties” (defined below)
Identifiers	Names, addresses, unique personal identifiers, IP addresses, SSNs, driver’s license numbers, and passport numbers	Yes, from you if you entered the information to check the status of your tax refund; or from your device via cookies or other tracking technologies (e.g., IP address)	We use this information to provide services to you; or as required by law.	We may share this information with third parties that provide analytics services, legal authorities as required by law, and entities as may be permitted by law (such as in connection with a sale or restructuring of all or part of our business).
Personal Information covered by Section 1798.80 of the California Code (information that identifies you and isn’t already public knowledge)	Signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information	No	N/A	N/A
Information about protected classifications California or federal anti-discrimination laws	Age, marital status, medical condition, gender, veteran or military status	No	N/A	N/A
Commercial information	Products or services purchased, consumer history	No	N/A	N/A
Biometric information	Fingerprint, voiceprint, facial recognition, eye recognition	No	N/A	N/A
Information about your online activity such as search and browsing history and whether you viewed or clicked on a particular site, app, or ad	Browsing and search history, click history, view history, usage of particular features on our website	Yes, from your activity via your device	We use information about your online activity to personalize or customize your experience, develop new features or services, and to improve the overall quality of our product offerings. We may share this information with our affiliates and service providers.	No
Geolocation data	City and state location of your device	Yes	We use information about your online activity to personalize or customize your experience, develop new features or services, and to improve the overall quality of our product offerings. We may share this information with our affiliates and service providers.	No
Sensory data	Audio, electronic, visual, thermal, olfactory, or similar information	No	N/A	N/A
Professional or employment-related information	Job application, resume, and related materials	No	N/A	N/A
Educational information	Information that is not publicly available but directly or indirectly relates to or identifies a student	No	N/A	N/A
Inferences drawn from other Personal Information	Inferences drawn from the information we collect that can be used to create a profile reflecting your preferences, characteristics, behavior, attitudes, etc.	No	N/A	N/A

Retention Period

We determine the retention period for each of the categories of Personal Information listed above based on (1) the length of time we need to retain the information to achieve the business or commercial purpose for which it was obtained, (2) any legal or regulatory requirements applicable to such information, (3) internal operational needs, and (4) any need for the information based on any actual or anticipated investigation or litigation.

Your CCPA Rights and Choices

The CCPA provides you with certain rights regarding your Personal Information, as described below. All requests to exercise your rights below may be sent in writing to Web Efiling LLC, 945 Broad Street, Augusta, Georgia 30901 or by email to [email protected].

• Right to Know: You have a right to know what Personal Information we have collected, used, shared, or sold about you in the last twelve months, and why. This information has been provided in the table above. If you need further information, please contact us in writing.
• Right to Access and Portability: You have a right to request access to the Personal Information we have on file for you. You also have the right to request a copy of that information, and we will provide you this information unless legal exceptions apply. If you want to access your information or receive a copy, send a written request with a description of the information you want to access.
• Right to Delete Information: You have the right to ask us to delete your Personal Information, subject to exceptions. To request deletion of your Personal Information, please send us a verifiable request in writing.
• Right to Correct Information: You have the right to request that we correct inaccurate Personal Information that we maintain about you, taking into account the nature of such information and the purposes for which we process such information. To request correction of your Personal Information, please send us a verifiable request with an explanation how such information is inaccurate.
• Right to Opt Out (“Do Not Sell or Share My Information”): You have the right to opt out of the “sale” or “sharing” of your Personal Information to “third parties.” Entities to whom we disclose information for business purposes are “Service Providers”, which are companies that we engage to conduct activities on our behalf. Service Providers may help us to provide you products and services, complete transactions, support our everyday operations, or assist in business management and development. We restrict Service Providers from using personal information for any purpose that is not related to our engagement. Entities to whom we “sell” or with whom we “share” information are “Third Parties” for purposes of this policy. Under the CCPA, a business “sells” personal information when it discloses personal information to a company for monetary or other benefit. A company may be considered a Third Party either because we disclose personal information to the company for something other than an enumerated business purpose under California law, or because its contract does not restrict it from using personal information for purposes unrelated to the service it provides to us. Under the CCPA/CPRA, a business may “share” personal information when it discloses personal information to a company for purposes of cross-context behavioral advertising. To protect your Personal Information, we provide you ways to opt out of the transfer of your data to our third-party partners. If you wish to opt out of these third-party partners, review the information provided in the “Opt out of cookies and similar technologies” section above. You may also email us at [email protected] for assistance.
• Right to Non-Discrimination: The CCPA prohibits a business from discriminating against California consumers for exercising the rights outlined above. We will not discriminate against you for submitting such requests by denying goods or services to you; charging different prices or rates for goods or services, including through the use of discounts, benefits, or other penalties; providing a different level or quality of goods or services; or suggesting a different price or quality of goods or services will apply if rights are exercised. In addition, we do not offer any financial incentives or differences in price or service, in an attempt to influence your decision whether or not to exercise any of your rights under the CCPA.

To exercise your right to know, access, correct, or delete your information, we require a verifiable request submitted by you, as a California resident, or a person registered with the California Secretary of State that is authorized to act on your behalf. Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information (or an authorized representative), and sufficient detail that allows us to properly understand, evaluate, and respond to your request. We will confirm receipt of your request within ten (10) days of receipt. TaxStatusNow will respond to the request within forty-five (45) days of receipt. The period of response may be extended another (45) days if more time is required. In that event, we will inform you of the reason and extension period in writing. We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or unfounded.

CHANGES TO THIS PRIVACY NOTICE

We may change this Privacy Notice from time to time. When we do, we will post the revised version on our website. The Privacy Notice was last updated and became effective on the date posted at the top of this page.